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After the upload/download is complete what does it show under “Activity Log” underĪctive Communications (View -> Active Communications)ĥ. Global/tag upload/download does not go throughĤ. Are you using the MD-12 modem or Multi Tech? Go to Modem Manager Configuration and check if the connection between the PC and modem is successful? What error shows up under Active Communications? (View -> Active Communications.ģ. (Refer to the programming manual associated with the panel)Ģ. If yes make sure the option is enabled under the account properties. Are you are using Double-Call to connect the panel, Verify the T-Link module is connected to the Panel correctlyġ. Make sure the computer you are using is connected to the same networkį. Make sure the T-Link is connected to the networkĮ. The IP Address programmed into the T-Linkĭ. The IP Address you are trying to connect toī. Verify the following under the account properties:Ī. Is your 51004 port open (Refer to: Windows Troubleshooting)Ħ. Do you have a firewall? If so make sure DLS has all access. What error shows up under Active Communications? (View -> Active Communications.)Ĥ. The correct GS/IP Installers Code (default CAFE)Ĭ.Ğnsure the correct C24 Username and Password are correct under SMS propertiesĭ.Ğnsure the DLS Port is set to 51004 under sms propertiesġ. Verify the following under the account properties:ī. Is your 51004 port open (Refer to: Windows Troubleshooting)ħ. Can you access 851? If no make sure pc link cable is connected correctly.Ħ. If you are using Powerseries 401 option 1 must be enabledĥ. If you are using SCW or Alexor section 401 option 8 must be enabled,ī. What error shows up under Active Communications? (View -> Active Communications.)Ī.

Have you enabled gprs through dls on Connect 24? (Login to your C24 account and check if the option is enabled or call C24)Ģ. If a converter is being used, the name of the converter will be written with the COMM port number.Ĭlick on the button to make sure that DLS acknowledge the PC-Link connection.ġ.

Go to "Modem Configuration Manager" make sure the correct COMM port is selected for PC-Link. What error shows up under Active Communications? (View -> Active Communications)Ĥ. *8 -> Installer code 499 -> Installer code 499Ģ. Are you initiating the PC link connection on your panel?Ī. 7 Panel connected before but wont connect nowġ.